Frequently asked questions
For the employees – thank you very much!: these are the words used by our employees when they receive a tip from guests winning a gamble. There’s an old tradition in Germany: if you win on a number, you give the dealer a chip worth the same amount as your bet. These tips are used to pay all employees, meaning that they form the staff’s salary and not an extra bonus. We would be pleased if you accepted this ‘unwritten law’.
Tips are voluntary – if you decide to leave our employees a gratuity at another time when playing, that’s your decision alone – we’d of course be doubly glad, though!
We’re happy to answer all of your questions about the things happening in a casino. However, our staff at the tables don’t always have time to answer these questions on the spot. So, we invite you to talk to our other staff members not stationed at the tables: we’re always happy to help you and find the right person for you to speak to!
Our modern slot machines no longer require coins. You can place your bets directly at the slot either with banknotes or with a betting card. You can obtain this card from our cash desk for the machine gaming area and add credit to it. This means you can move from machine to machine with ease and bring your money with you using your card! No more dirty fingers, no more searching for a cup, no more heavy coins: everything’s stored on your card and can’t get lost!
What’s more, alongside cards for the day, we also have personalised cards which you can collect bonus points with and use straight away. Simply ask one of our employees – our card system is quickly explained and is absolutely secure for use with our slot machines!